SocialClimb’s unique blend of patient surveys, social review enablement, and practice workflow tools is the best medical feedback platform available. Transform your practice inside and out with real, usable patient feedback and tools that actually cause your practice to improve.
Get 10x increase in feedback, drive your ratings up, collect and benchmark survey results and enable your staff to be more effective in less time while delivering a great patient experience—all on a secure and HIPAA compliant service that fits in your budget!
Automated patient feedback requests sent via text and email to the right patients at the right time.
Drives ratings and reviews up 10x and improves search results quickly.
Local, regional and national monitoring for competitive practice rankings and benchmarking via reputation, social reviews, and surveys.
Real-time monitoring of all public review platforms. If it is said online about your practice you will know.
Instant Notifications enable staff to know of feedback that needs to be addressed.
Inline Response tools for key platforms allow public responses to reviews from one interface inside SocialClimb. Staff can use approved and messages from our library.
Service Recovery tools enable staff to track and report on efforts to resolve patient issues identified via feedback.
Risk monitoring and mitigation tools. Natural language processing and keyword monitoring to identify risks and patterns of patients tied to providers. (Integration with Vanderbilt University Medical School PARS systems and service available.)
Inline Google My Business (GMB) page editing and management tools. These new features enable the updating of your GMB pages for each location and doctor from a simple interface within SocialClimb. Pages are managed one at a time or en masse.
Split Invitation Review Flow allows patient invitations to be split between a doctor’s personal GMB pages and the practice GMB page. The percentage of invitation flow is configurable in seconds and gives you the ability to increase ratings and reviews wherever you need it.
Integration options with all EHRs that enable 100% automation of the service. Native integrations available for many of the most popular EHRs (more than 50) with additional HL7 based integration options enabling all platforms.
API access for integrations at multiple levels.
Role Based Access – Role-based access for team members to the SocialClimb system. Configurable roles allow appropriate administrative access practice wide, at locations or groups of locations as well as for individual staff members.
Single Sign On (SSO) service enables SocialClimb access to be controlled via customer authentication systems.
Custom Phone/Text Numbers – Text invitations are delivered from custom phone/text numbers per location/ practice. Numbers are selected to match the primary area code serviced by the practice.
Provider-centric reporting. The SocialClimb Report Card delivers each provider everything they need to know from their patients feedback each month.
Survey system enabling meaningful use surveys, patient satisfaction measurement, HCAHPS (CAHPS®) and more.
HIPAA Compliance is what we guarantee and deep security is at the core model.
Our engineering team has extensive training and experience in security and compliance.
Dedicated Support Contact – Full access to our senior support team via phone and email.
Great agency network partners available for Google My Business, Facebook, Healthgrades, etc. claiming and configuring.
901 Mopac Expressway South
Building 1, Suite 300
Austin, TX 78746
16 Fuggles Road
Academic Orthopaedic Consortium
2018 AOC Annual Meeting
Nashville, TN • October 2-4
AANA PRACTICE MANAGEMENT COURSE
Securing Your Future as an Orthopedic Surgeon: Protecting Your Practice and Financial Health
November 8-9, 2018
February 11-15, 2019
AAOE 2019 Annual Meeting
May 4-7, 2019